Why it’s essential to do quality control when buying in China
Many of our customers underestimate the importance of quality control checks. They are used to guarantees and return\refund service policies back home. Suppliers in their home countries already did their QC work and made sure not to get any of the damaged good to clients.
You are responsible for things you by on your own in China and returning it is too expensive. Manufacturers assume if you took the goods from a storehouse, you’re totally satisfied with it.
That is why we do a thorough quality check before accepting the good and take full liability for damages.
Quality check routine
After the goods are ready, managers go to the factory and check the quality (they have to unwrap original packaging). All ready-to-assemble items are to be assembled. This is how we check each item:
- Produced items match the order (form, color, shape, material, and quantity)
- Spoilage
- Tracks of usage
- Material consistency. For example, sofa stuffing should be equally soft without any hole underneath the fabric
- Surface quality for wooden items
- Paint quality and uniformity
- Measurements (especially for customized items)
- Ceramics chipping and scratches
- Check hot-tubs and mini-swimming pools with water and check build quality of nozzles
If any of the above detected, we ask manufacturers to fix problems or remake an item.
What are the most common spoilages?
- The process of drying was disrupted, when applying paint to a wooden surface, as a result – a layer of paint separates from the surface or chips off;
- After painting the wooden surfaces with paint when packing or moving items around the warehouse, factory workers damaged the surface, and as a result, there were chips, scratches, impact marks;
- Disruption of upholstering process (leather or fabric) leading to the uneven surface. Also, there are traces of punctures, cuts, traces of a marker on the front surface;
- Order mismatch. For example, a client ordered wooden chairs with leather back and matt fabric on the seater. The manufacturer did exactly the opposite which means all of the work has to be redone.
Examples of spoilages and order mismatch
Usually, the more reliable the supplier, the fewer defects there are.
But some suppliers, simply cannot produce good quality no matter how many times they redo. After many years we’ve got enough experience to protect our customers from worst-case scenarios. We have an unspoken rating of manufacturers which we worked with before. Our managers can usually say if it’s better to avoid particular manufacturers then solve problems with them after. See some of the common defects from our quality control checks below:
Chip off from the surface 
Cracks on paint surface 
Defects made during packing 
Paint drying process was disrupted 
Scratch marks 
Paint cracks
How we solve problems with manufacturers
We have a great experience dealing with chinese manufacturers and solve all the problems by ourselves. Most of the times, suppliers admit their mistakes and try to fix them but from time to time we have to contact the top management directly to speed the process up.
When placing an order we take management contact information, double check bills and documents.
We’ve done it many times and all of our employees are professionals.
How we solve problems with manufacturers
We have a great experience dealing with chinese manufacturers and solve all the problems by ourselves. Most of the times, suppliers admit their mistakes and try to fix them but from time to time we have to contact the top management directly to speed the process up.
When placing an order we take management contact information, double check bills and documents.
We’ve done it many times and all of our employees are professionals.